WHO WE ARE
The most professional approach for the client, for the company and for ourselves. To provide our clients by delivering a talented workforce with top quality service and outstanding customer satisfaction.
As a leading Business Process Outsourcing company, we specialize in delivering customer-centric business process services. Our goal is to evolve from a traditional outsourcing provider into a trusted business partner by prioritizing value creation. We are dedicated to enhancing customer experiences, streamlining business processes, boosting productivity, and driving positive revenue impacts. With our team of experts, we guarantee that, regardless of your location, you receive exceptional service that supports your journey toward successful business growth.
HAPPY TEAM MAKE HAPPY CUSTOMER
At the heart of our service philosophy is the belief that a happy team translates into satisfied customers. We are particularly attentive to fostering a positive company culture to build a motivated and engaged team. Our specialized solutions manage inbound and outbound calls, live chats, and emails, ensuring seamless customer interactions. Our mission is to transform the customer experience, enhancing the quality of engagement with your product. By focusing on attracting more customers and optimizing operational efficiency, our skilled professionals not only boost client support but also drive increased revenue. With a commitment to excellence and a supportive work environment, we deliver outstanding service that results in long-term customer satisfaction and loyalty.
WHY CHOOSE US?
DEDICATED
SOLUTION
We are committed to delivering top-notch call center services that meet and exceed our clients’ expectations. We tailor our offerings to the telemarketing industry, striving for a balanced approach between cost and value. Our focus is on enhancing business performance throughout the customer lifecycle, improving efficiency, and ultimately boosting customer satisfaction and loyalty.
ADVANCED
TECHNOLOGY
We collaborate as a team to tackle challenging tasks for our clients. Our state-of-the-art infrastructure and network enable us to monitor every function within our organization seamlessly. The efficiency of our network, combined with effective call routing, elevates the competence of our communication capabilities. We not only enhance connectivity but also maximize the security provided to our clients.
PROFESSIONALLY QUALIFIED
We are committed to safeguarding all information to prevent loss, alteration, or misuse. We ensure the confidentiality, privacy, and security of all data transmitted. Our robust internet security measures provide optimal protection, and we believe our processes and procedures are sufficiently rigorous to meet the highest standards of security required for these activities.
OUR HISTORY
Founded in 2018, WEPIVOT emerged with a vision to redefine collaboration and impact in the global business landscape. The name "WEPIVOT" symbolizes our core values:
"WE" represents our united team and valued partnerships, while "PIVOT" signifies our pivotal role in client relationships and industry influence. As WEPIVOT GLOBAL, we are dedicated to being a dynamic force with a significant global footprint.
Our logo, with its three interlocking hands, illustrates our commitment to unwavering support, insightful guidance, and seamless teamwork. This emblem captures the essence of our collaborative approach, reflecting our mission to unite efforts and achieve exceptional outcomes together.
OUR VISION
Strive For Finesse | Embrace Core Technology
At Call Center Services International (CCSI), our vision is to set the standard for excellence in the call center industry by being the premier value-based partner for companies seeking nearshore solutions. We are dedicated to pursuing unparalleled quality and precision in every service we provide. By embracing cutting-edge technology and fostering a culture of continuous improvement, we aim to deliver exceptional value through our highly skilled agents. Our commitment to integrating advanced technological solutions ensures we meet the evolving needs of our clients, drive outstanding customer satisfaction, and set new benchmarks in service excellence.
OUR MISSION
Yes, We Can! Never settle for less!
At Call Center Services International (CCSI), our mission is to champion excellence by delivering outstanding service through our dedicated and skilled team. We are resolute in our commitment to exceeding client expectations, continuously enhancing our service quality, and driving meaningful results. Our focus is on empowering our workforce to provide exceptional support, fostering a culture of innovation and integrity to ensure that every client experience is exceptional and impactful.
OUR VALUES
ELITE
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EMPOWERMENT: Encouraging initiative and decision-making autonomy.
Sub-value: Innovation – Fostering creative solutions.
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LOGICAL: Applying clear and rational thinking.
Sub-value: Systematic – Using structured methods for problem-solving.
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INTERGRITY: Upholding honesty and ethical standards.
Sub-value: Respectful – Demonstrating fairness and professionalism.
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TEAMWORK: Collaborating effectively for common goals.
Sub-value: Supportive – Ensuring clarity, mutual understanding and assistance.
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EXCELLENCE: Striving for superior quality performance.
Sub-value: Commitment – Dedicating resources and effort.
WHAT WE OFFER
WORK WITH US
JOIN THE TEAM
Are you eager to continue developing your skills?
Are you looking for an enjoyable work environment?
Do you posses a competitive edge?
Do you thrive on the excitement of a challenge?
If so, we want to hear from you! Send your resume to HR@wepivot.com.